Mossberg 590A1 Fail to Feed

Discussion in 'Rifle Discussion' started by Dunerunner, Oct 7, 2013.

  1. Dunerunner

    Dunerunner
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    Last Friday, I ventured into the valley and bought a New Mossberg 590A1 Model 51668. Got it home and loaded one round in the magazine. Racked the slide and nothing......

    Looked into the receiver and found the cartridge interrupter was retaining the round and not allowing it to stage onto the cartridge stop.

    I contacted Mossberg , Joseph Zakher (jzakher@maverickarms.com) and they are shipping a new cartridge interrupter.

    This is apparently a known issue, but a big thumbs up to Mossberg for their customer service a big thumbs down to their QC.
     
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  2. Gaucho Gringo

    Gaucho Gringo
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    They probably find it cheaper to send out the parts when needed on a easily repairable known issue rather than pay someone to check out their existing unsold inventory when a problem arises on a production gun. It sucks but this seems to be the way most manufacturing operations are run now. "The customer always comes last" is the motto of a great majority of companies today.
     
  3. Dunerunner

    Dunerunner
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    That would explain why I'm still waiting for the shell interrupter to arrive.....22 days later.
     
  4. Dunerunner

    Dunerunner
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    I'm still waiting and beginning to think these parts are hand forged in some hooch in China!!
     
  5. Gaucho Gringo

    Gaucho Gringo
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    I think their Afghan suppliers are having trouble keeping up with the demand. By the way here is my new computer wallpaper. Musket 1.jpg Musket 2.jpg
     
  6. Dunerunner

    Dunerunner
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    Very Nice!! :)
     
  7. Dunerunner

    Dunerunner
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    Thirty days from initially contacting Mossberg and not a word about when parts might get here. Disappointment is setting in!!
     
  8. Dunerunner

    Dunerunner
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    Well, I have been delinquent in updating this thread... Last Wednesday I got parts from Mossberg, not the right parts, but parts none the less. The sent a cartridge stop (not and interrupter), and a complete forearm and slide assembly. I emailed them back attaching a pic of the problem and they are shipping a cartridge interrupter which I have yet to receive. It has been a month and a half,, can applaud Mossberg's customer service at this juncture!
     
  9. Gaucho Gringo

    Gaucho Gringo
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    Service motto "we deliver prompt service no matter how long it takes".
     
  10. Dunerunner

    Dunerunner
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    LOL, that is so true, it is laughable!! :)
     

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